What Verizon's business Price Lock covers and what it leaves out

Verizon's Price Lock for business, announced with My Biz Plan on April 10, 2025, holds the core monthly plan price for calling, data and texting for three years. Taxes, fees, the Economic Adjustment Charge and add-ons sit outside it, so the total on a locked account can still rise. On a large account, those are the charges to watch.

In this article

1. What does Verizon's business Price Lock cover?
2. What sits outside the Price Lock?
3. Why can a locked bill still go up?
4. What should you check on each bill?
5. What should a large account do before renewal?
6. How we handle this on the accounts we review

What does Verizon's business Price Lock cover?

Verizon announced the Price Lock on April 10, 2025, alongside My Biz Plan, a business wireless plan built from a base plan and add-ons. Verizon says the lock means the "core monthly plan price for calling, data and texting will not change" for three years. That is the plan charge on each line. The same announcement lists what the lock excludes: taxes, fees, the Economic Adjustment Charge and add-ons.

What sits outside the Price Lock?

Source: Verizon's My Biz Plan announcement, April 10, 2025. Checked October 1, 2026.

Verizon's consumer price lock has similar exclusions. In a May 2026 Light Reading column, analyst Roger Entner listed carrier-set fees, autopay discount terms, plan perks, third-party services, surcharges and taxes as outside it. Read the current terms for your own plan, because terms can change after an announcement.

Larger accounts often buy under a negotiated customer agreement, where the rates and any price protection are whatever that agreement says. If your company has one, that agreement is the document each bill should match.

Why can a locked bill still go up?

Because the charges outside the lock can change while the plan price holds, and on a business account they repeat on every line.

A $1 increase in a per-line charge across 5,000 lines adds $5,000 to the monthly bill, or $60,000 a year, with the plan price unchanged.

Plans also change around the lock. Moving lines to a different plan, or adding features to them, changes what each line costs without touching any promise about the original plan's price.

What should you check on each bill?

Compare each bill with the one before it and with your agreement, starting with these parts of the bill:

• Charges with new names, and charges whose amount changed since the last cycle.
• The Economic Adjustment Charge and other carrier-set surcharges, per line, against the previous cycle.
• Plan names after any plan change or renewal, and the per-line price under each name.
• Add-ons and features billed per line, such as device protection, and whether each line needs them.
• Promotional credits you were promised, and whether each one still appears.
• Device payments, which run for a set number of months and should stop once they're paid off.

If a charge looks wrong, dispute it in writing. Verizon's business Wireless Retail Account Agreement gives 180 days from the due date of the bill to dispute a charge with written notice, and says Verizon will make a good faith effort to reconcile the dispute within 60 days. A negotiated agreement may set different terms, so check yours.

What should a large account do before renewal?

Pull your agreement and its amendments, and list every surcharge and fee on the latest bill with its per-line amount. Then ask your Verizon account team, in writing, which charges the new terms fix and which can change, and ask for the answer to be written into the agreement or an amendment. Doing this a few months before the renewal date leaves time to run a bid if the answer isn't good enough.

How we handle this on the accounts we review

We question any surcharge or one-time charge the client's agreement doesn't support, and ask the carrier to take it off the bill and credit it.

On wireless accounts, that work sits inside our wireless and IoT line audits. When a renewal is coming up, sourcing and negotiation covers the bid.

Sources

1. My Biz Plan and three-year Price Lock announcement, Verizon News Center, April 10, 2025. Checked October 1, 2026.
2. Wireless Retail Account Agreement (business), section 20, Disputed Charges, Verizon, version 02-14-23. Checked October 1, 2026.
3. Roger Entner, Your carrier's price lock may not lock your price, Light Reading, May 11, 2026. Checked October 1, 2026.